Hjælp og FAQ
Spørgsmål og svar
Her finder du svar på de mest stillede spørgsmål om Seafood Festival, herunder datoer, billetkøb og meget mere. Hvis du har spørgsmål, der ikke er besvaret nedenfor, kan du altid kontakte os på info@madbillet.dk
Vi bestræber os på at besvare din henvendelse inden for 24 timer på hverdage.
Generelle spørgsmål
Hvornår er Sharing Festival?
Vi afholder Sharing Festival fra d. 24. til og med d. 30. august 2026.
Hvornår starter billetsalget?
Det officielle billetsalg til Seafood Festival starter den 6. august 2026.
Hvor er der Sharing Festival?
Sharing Festival er for hele landet. Vi er altid åbne for at få flere deltagende restauranter med fra hele landet, men i sidste ende er det op til restauranterne selv, hvilke af vores festivaler de ønsker at deltage i, og om det passer ind i deres hverdag.
Hvad koster en billet til Sharing Festival?
Restauranterne kan tilbyde enten Sharing Menu eller Stor Sharing Menu.
Til Sharing Festival 2026 er prisen:
- Sharing Menu - 4 retter til 275 kr. + 29 kr. i billetgebyr
- Stor Sharing Menu - 6 retter til 375 kr. + 29 kr. i billetgebyr
Billetgebyret udgør 29 kr. pr. billet. Sharing Festival anvender gebyret til markedsføring, administration, kundesupport og teknisk håndtering af billetsalget.
Priserne er for én person.
Hvorfor skal jeg bruge SMS-engangskode eller MitID ved betaling?
I 2021 trådte der et nyt EU-krav for onlinehandel i kraft. Det betyder, at man skal godkende betalinger på nettet med enten MitID eller en sms-kode også kaldet to-faktor-godkendelse. Dette for at give dig en større sikkerhed og identifikation ved online betalinger. Hvis du har problemer med at få tilsendt koder eller godkende med dit MitID, skal du kontakte NETS eller din bank.
Hvad går billetgebyret til?
Sharing Festival anvender gebyret til markedsføring, administration, kundesupport og teknisk håndtering af billetsalget. Gebyret gør, at vi kan yde support til de deltagende restauranter og gæsterne, som har brug for hjælp før og under festivalerne. Derudover arbejder vi hele tiden på at forny og forbedre websitet og systemerne, så oplevelsen fortsat er i top for både restauranter og gæster.
Kan jeg refundere mine billetter?
I henhold til "Lov om visse forbrugeraftaler § 17 stk. 2 jf. § 9 stk. 2 nr. 2a" er køb af billetter ikke omfattet af fortrydelsesretten. Du kan derfor ikke få pengene retur eller ændre i dine købte billetter. Billetter kan ikke refunderes med mindre arrangementet ikke gennemføres.
I tilfælde af force majeure – hvor der sker lovmæssige ændringer (covid19, vejrudfordringer og lignende), som gør, at arrangementet ikke kan afholdes, refunderes dine billetter. Du vil modtage en mail med information herom.
Oplevelsen leveres af restauranten, og hverken Sharing Festival eller Madbillet er ansvarlig for levering af tjenesteydelsen. Ved køb af billetter accepterer du Madbillets betingelser. Alle henvendelser vedrørende kompensation for manglende kvalitet, skal ske direkte til restauranten.
Kan restauranterne tage hensyn til allergier?
Restauranterne kan desværre ikke lave specielle menuer til allergikere eller kræsne munde. Vi håber på, at vi med et bredt udbud af restauranter kan tilbyde en lækker menu, der passer netop dine smagsløg.
Kan jeg tilkøbe vinmenu?
Nogle restauranter udbyder også vin- og/eller saftmenuer, som du kan tilvælge, når du køber billetter til Sharing Festival. Det er op til den enkelte restaurant om de vælger at tilbyde drikkevaremenuer på Sharing Festivals hjemmeside.
Skal børn købe billet?
Ja, alle der skal spise med i restauranterne - voksne såvel som børn - skal købe billet.
Kan jeg skrive mig op til udsolgte restauranter?
Det er desværre ikke muligt at skrive sig op til udsolgte restauranter, men du kan holde øje med vores Facebook- og Instagram-side. Her offentliggør vi sædvanligvis, hvis der bliver sat flere billetter til salg hos udsolgte restauranter.
Kan jeg tilmelde mig et nyhedsbrev?
Ja da! Du kan altid tilmelde dig nyhedsbrevet for at være blandt de første til at modtage seneste nyt fra Sharing Festival.
Sharing Festival er en del af Event Tickets ApS. Vi sender nyheder om Sharing Festival via Madbillets nyhedsbrev op til og under festivalen. Derudover tillader vi os periodisk at sende nyhedsbreve om relevante arrangementer, der er organiseret af Event Tickets ApS. Du kan altid framelde dig med et enkelt klik på linket nederst i vores nyhedsbreve.
Tilmeld dig her: https://madbillet.dk/show/nyhedsbrev
Billetter
Jeg har ikke modtaget mine købte billetter på email?
Tjek dit spamfilter eller få dine billetter gensendt HER.
Nogle gange sker det, at emailadressen er skrevet forkert. Modtager du ikke noget, når du klikker gensend, er du altid velkommen til at kontakte os på info@madbillet.dk.
Jeg har allerede købt billetter og vil gerne have en eller flere ekstra gæster med?
Billetterne kan som udgangspunkt ikke ændres efter køb og du kan ikke selv tilføje flere gæster til din bestilling. Ønsker du for eksempel at sidde sammen med venner eller familie, skal billetterne bestilles samlet i én ordre.
Men send os en mail på info@madbillet.dk, så hjælper vi dig såfremt, der er plads på restauranten på det angivne tidspunkt.
Kan jeg bytte eller ændre mine købte billetter til en anden restaurant?
Til og med d. ... kan du refundere dine billetter, mod billetgebyret, hvis du skulle være blevet forhindret eller hvis du ønsker at spise på en anden restaurant. Herefter kan det ikke lade sig gøre, at refundere billetterne eller bytte dem til en anden restaurant, da det kræver en refundering.
I henhold til "Lov om visse forbrugeraftaler § 17 stk. 2 jf. § 9 stk. 2 nr. 2a" er køb af billetter ikke omfattet af fortrydelsesretten. Du kan derfor ikke få pengene retur eller ændre i dine købte billetter. Billetter kan ikke refunderes med mindre arrangementet ikke gennemføres.
Kan jeg forære mine billetter til andre?
Ja, skal du ikke selv benytte dine billetter til Sharing Festival, kan du sagtens overlevere dine købte billetter til en anden.
Kan man nøjes med at fremvise billetter på sin telefon/iPad?
Ja, du kan godt fremvise dine billetter på telefon eller iPad, og billetterne skal ikke nødvendigvis medbringes i print.
Kan I udskrive eller fremsende billetterne for mig?
Nej, det kan vi desværre ikke. Du kan heller ikke hente billetter fysisk hos os.
Gavekort
Kan man købe gavekort til Sharing Festival?
Et gavekort til Madbillet gælder til alle vores festivaller (herunder Sharing Festival, Dining Week og Seafood Festival). Du bestiller gavekortet online på www.madbillet.dk og bestemmer selv, hvilket beløb gavekort skal lyde på. Derefter modtager du gavekortet i din indbakke og kan printe den ud og forære til en heldig modtager. Gavekortet er gyldigt til to år frem fra købsdatoen.
Hvordan indløser jeg mit gavekort?
Er du den heldige modtager af et gavekort til Sharing Festival? Vi har lavet en guide til indløsning, som du kan benytte.
Er du giveren af et gavekort, kan du downloade guiden, printe den ud og vedlægge sammen med gavekortet for at gøre det nemt for modtageren.
Guide til at indløse gavekortet.Help & FAQ
Questions and Answers
Here you'll find answers to the most frequently asked questions about the Seafood Festival, including dates, ticket purchases, and much more. If you have any questions not addressed below, feel free to contact us at hello@seafoodfestival.dk. We aim to respond to your inquiry within 24 hours on weekdays.
General questions
When is the Sharing Festival?
We are hosting Seafood Festival from August 24. to Sunday, August 30. 2026.
When does ticket sales start?
The official ticket sales for the Seafood Festival will start on August 6th 2026.
Where does Sharing Festival take place?
Sharing Festival is for the entire country. We are always open to having more participating restaurants from all over the country, but ultimately, it is up to the restaurants themselves to choose which of our festivals they wish to participate in and if it fits into their schedule.
What does a ticket to Sharing Festival cost?
The restaurants can offer either a Sharing Menu or a Large Sharing Menu.
For the Sharing Festival 2026, the prices are:
- Sharing Menu - 4 courses for 275 DKK + 29 DKK ticket fee
- Large Sharing Menu - 6 courses for 375 DKK + 29 DKK ticket fee
The ticket fee is 29 DKK per ticket. The Sharing Festival uses the fee for marketing, administration, customer support, and technical handling of ticket sales.
The price is for one person.
Why do I need to use an SMS one-time code or MitID for payment?
In 2021, a new EU requirement for online shopping came into effect. This means that online payments must be approved with either MitID or an SMS code, also known as two-factor authentication. This is to provide you with greater security and identification for online payments. If you encounter issues receiving codes or approving with your MitID, please contact NETS or your bank.
What is the ticket fee used for?
Sharing Festival uses the fee for marketing, administration, customer support, and technical handling of ticket sales. The fee enables us to provide support to the participating restaurants and guests who may need assistance before and during the festivals. Additionally, we continuously work on renewing and improving the website and systems to ensure that the experience remains excellent for both restaurants and guests.
Can you refund my tickets?
In accordance with the "Consumer Agreements Act § 17, paragraph 2, cf. § 9, paragraph 2, no. 2a," the purchase of tickets is not covered by the right of withdrawal. Therefore, you cannot receive a refund or make changes to your purchased tickets. Tickets cannot be refunded unless the event is not held.
In the case of force majeure – where legal changes occur (such as covid19, weather challenges, and similar) preventing the event from taking place, your tickets will be refunded. You will receive an email with information about this.
The experience is provided by the restaurant, and neither Sharing Festival nor Madbillet is responsible for the delivery of the service. By purchasing tickets, you accept Madbillet's terms and conditions. All inquiries regarding compensation for any lack of quality should be directed to the restaurant.
Can the restaurants accommodate allergies?
Unfortunately, the retaurants cannot create special menus for allergies or picky eaters. We hope that with a diverse selection of restaurants, we can offer a delicious menu that suits your taste buds.
Can I add a wine menu?
Some restaurants also offer wine and/or juice pairings, which you can add when purchasing tickets for the Sharing Festival. It is up to each individual restaurant whether they choose to offer beverage pairings on the Sharing Festival website.
Do children need to purchase a ticket?
Yes, everyone dining in the restaurants, both adults and children, needs to purchase a ticket.
Can I sign up for a sold-out restaurant?
Unfortunately, it is not possible to sign up for sold-out restaurants, but you can keep an eye on our Facebook and Instagram pages. We typically announce if additional tickets are released for sold-out restaurants there.
Can I sign up for your newsletter?
Yes, indeed! You can always subscribe to the newsletter to be among the first to receive the latest updates from the Sharing Festival.
The Seafood Festival is a part of Event Tickets ApS. We send news leading up to and during the Sharing Festival via the Madbillet newsletter. Additionally, we reserve the right to occasionally send newsletters about relevant events organized by Event Tickets ApS. You can always unsubscribe with a single click on the link at the bottom of our newsletters.
Sign up here: https://madbillet.dk/show/nyhedsbrev
Tickets
I have not received my purchased tickets via email?
Check your spam filter or have your tickets resent HERE.
Sometimes it happens that the email address is misspelled. If you don't receive anything when you click resend, you are always welcome to contact us at info@madbillet.dk.
I have already purchased tickets and would like to bring one or more additional guests?
Tickets generally cannot be modified after purchase, and you cannot add more guests to your reservation on your own. If, for example, you wish to sit together with friends or family, the tickets should be ordered together in one order.
However, send us an email at info@madbillet.dk, and we will assist you if there is space available at the restaurant at the specified time.
Can I exchange or change my purchased tickets to a different restaurant?
Until ..., you can refund your tickets (minus the ticket fee) if you are unable to attend or if you wish to dine at a different restaurant. After this date, it will no longer be possible to refund the tickets or exchange them for another restaurant, as this requires a refund.
According to the "Consumer Agreements Act § 17, paragraph 2, cf. § 9, paragraph 2, no. 2a," ticket purchases are not covered by the right of withdrawal. Therefore, you cannot receive a refund or make changes to your purchased tickets unless the event is not held.
Can I give my tickets to others?
Yes, if you're not using your Sharing Festival tickets yourself, you can certainly pass on your purchased tickets to someone else.
Can one just show tickets on their phone/iPad?
Yes, you can indeed present your tickets on your phone or iPad, and it's not necessary to bring printed tickets.
Can you print or send my tickets?
No, unfortunately, we cannot. You also cannot physically collect tickets from us.
Giftcard
Can you buy a giftcard to Sharing Festival?
A gift card for Madbillet is valid for all our festivals (including Sharing Festival, Dining Week and Seafood Festival). You order the gift card online at www.madbillet.dk and choose the amount yourself. Then you will receive the gift card in your inbox and can print it out to give to a lucky recipient. The gift card is valid for two years from the date of purchase.
How do I redeem my gift card?
Are you the fortunate recipient of a Madbillet gift card? We have created a redemption guide that you can use.
If you are the giver of a gift card, you can download the guide, print it out, and include it with the gift card to make it easy for the recipient.
Download the danish guide by clicking here.
If you need the guide in english please contact us at info@madbillet.dk